Claim Policy for Assurance Insurance Brokers Ltd

  1. Introduction
    This Claim Policy outlines the procedures and guidelines for managing insurance claims for clients of Assurance Insurance Brokers Ltd under Jubilee Insurance. The objective is to ensure a seamless, transparent, and efficient claims process while delivering exceptional customer service.
  2. Scope
    This policy applies to all insurance products underwritten by Jubilee Insurance through Assurance Insurance Brokers Ltd, including but not limited to Life, Health, Motor, and General Insurance policies.
  3. Claim Notification
    Clients must notify Assurance Insurance Brokers Ltd of any incident or event that may result in a claim within 48 hours of its occurrence. Notification can be made through:
  • Email
  • Phone Call
  • Physical Visit to the Office
  • Online Claim Submission Portal (if available)

The following information should be provided during notification:

  • Policy Number
  • Policyholder Name
  • Date and Time of Incident
  • Description of Incident
  • Contact Information
  1. Claim Documentation Requirements
    Claimants must submit the following documents to support their claim:

Type of Claim

Required Documents

Motor Insurance

Police Abstract, Copy of Driving License, Logbook Copy, Repair Estimates, Photos of Damage

Health Insurance

Medical Report, Original Invoices, Prescription, ID Copy, Claim Form

Life Insurance

Death Certificate, ID Copy of Beneficiary, Policy Document, Claim Form

General Insurance

Incident Report, Invoices, Proof of Ownership, Claim Form

  1. Claim Assessment
    Upon receipt of all required documents, the claim will undergo a comprehensive assessment by Jubilee Insurance. This process includes:
  • Verification of Policy Validity
  • Evaluation of Incident Circumstances
  • Review of Supporting Documents
  • Independent Investigations (if necessary)
  1. Claim Approval and Settlement
    Approved claims will be settled within 14 working days from the date of final documentation submission. Payments will be made via bank transfer, cheque, or mobile money, depending on the claimant’s preference.

In case of claim rejection, a detailed explanation will be provided to the claimant within 5 working days of the decision.

  1. Dispute Resolution
    If a claimant is dissatisfied with the outcome, they may escalate the matter to Assurance Insurance Brokers Ltd’s Claims Manager for review. Further disputes can be referred to the Insurance Regulatory Authority (IRA) for independent arbitration.
  2. Fraudulent Claims
    Assurance Insurance Brokers Ltd and Jubilee Insurance maintain a zero-tolerance policy towards fraudulent claims. Any attempt to make a false claim will result in claim rejection, policy cancellation, and possible legal action.
  3. Customer Support
    For any inquiries or assistance regarding the claims process, clients may contact Assurance Insurance Brokers Ltd through:

Address: Second Floor, Eaton Place United Nations Crescent, Nairobi, Kenya

Telephone: +254 (0) 20 202 6239 | +254 (0) 20 514 7000

Email: claims@assurance-insurancebrokers.com

Website: www.assurance-insurancebrokers.com

  1. Review and Amendments
    This Claim Policy will be reviewed annually or as necessary to align with regulatory requirements and best practices.