Refund Policy for Assurance Insurance Brokers Ltd

  1. Introduction

At Assurance Insurance Brokers Ltd, we are committed to providing excellent service and customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are processed for our clients, in line with our partnership with Jubilee Insurance.

  1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • Policy cancellations within the cooling-off period (where applicable).
  • Overpayment of premiums.
  • Duplicate payments.
  • Policy adjustments resulting in premium reductions.
  • Rejected insurance applications.
  1. Refund Request Process

To request a refund, the following steps must be followed:

  1. Submit a written refund request to Assurance Insurance Brokers Ltd via email or physical letter.
  2. Include policy details, payment proof, and the reason for the refund request.
  3. Our team will review the request within 14 business days.
  4. Refund Approval

Once the request is verified and approved:

  • Eligible refunds will be processed within 30 business days.
  • Refunds will be made through the original payment method unless otherwise agreed.
  • The amount refunded will exclude any applicable administrative fees or charges.
  1. Non-Refundable Items

The following are non-refundable:

  • Premiums for periods already covered.
  • Administrative fees.
  • Government levies and taxes.
  • Non-refundable service charges.
  1. Exceptional Circumstances

In cases of exceptional circumstances, such as fraud or misrepresentation, Assurance Insurance Brokers Ltd reserves the right to refuse or delay refunds.

  1. Contact Information

For refund inquiries, please contact our Customer Service Team:

  1. Amendments to Policy

Assurance Insurance Brokers Ltd reserves the right to modify this Refund Policy at any time. Any changes will be communicated to clients via our website and official communication channels.

By engaging with Assurance Insurance Brokers Ltd, you agree to the terms of this Refund Policy.